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Problem
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Possible cause
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What to do
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LED indicator not lit
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Mains lead unplugged
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Check mains plug
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No signal found
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Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to switch ON antenna power/external power
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Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna Power ON/connect external power
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No picture or sound on TV or amplifier
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HDMI or SCART is not selected on your TV or amplifier or the unit is set to higher resolution as the TV supports.
TV/amplifier is not switched on
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Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Check if S/PDIF connection is used.
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Scrambled channel
message
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Channel is scrambled
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Select alternative channel
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No response to remote control
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Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
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Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
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Forgotten PIN code
Forgotten channel lock code
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Default PIN is <1234>
Contact local Service Hotline or send email to our Support.
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After moving the receiver to another room/area you are no longer able to receive digital reception
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Antenna signals are too weak
The signal strength/quality might be less than before, if using an indoor antenna.
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Press the [INFO] button on remote 3x to call up signal bars and adjust antenna for (maximum) reception
or rescan channels
When using an active antenna, check antenna power.
Try to use an outdoor antenna.
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The receiver switches off automatically.
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Auto Standby function enabled.
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Disable auto standby. See section <7.3.7> for details.
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Playback of video (or Timeshift) is causing picture freeze/macro blocks or similar distortion, especially on HD content.
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Read/write speed of your USB device could be too low.
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Make sure to use a USB storage device with sufficient speed and space. Pen drives (‘USB sticks’) may not support sufficient speed.
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